Handling Grievances

This course looks to provide a comprehensive exploration of the aims of addressing workplace grievances, identifying various types, mastering effective resolution techniques, and navigating the appeal process – all designed to empower your team and foster a harmonious workplace.

courseContent.image.description

Learning Objectives

  • Recognise the different types of grievance
  • Explore how to approach and handle a grievance
  • Learn how to manage an appeals process